How remembering name will impact sales??? September 11, 2007
Posted by admin in : Sales , trackbackCan you forget your close friend name or your child name or your spouse name??
What will happen if you forget their name? That’s the end of the day for the relationship. It is as important as it is for your customer, how important to remember the customers name. How come you can say I will forget?
Very often used sentences are
1. I forget your name
2. I meet you sometime last year , not able to recall
3. It is here, but not coming out. Once he said now I am getting , yes tel me
4. I am meeting so many people everyday, so it is difficult remember all the names.
5. My memory is poor.
6. Call him with a different name.
Will you able to accept if the same happens to you. What kind of experience you are giving to your counter part.
Ex , You call him on his Hand phone and say “ Mr.Prabhakar Good morning How you doing” and ask for appointment. Rather than saying, I forget your name, can I come and meet you today.
Which one will have more impact? I am sure from now on; if you need to call some one call him by his/her name. Take pains to understand and pronounce his name. If you are not doing this then it is equal to insulting him . If you are not able to pronounce probably ask him, how do you spell and pronounce your name. You tell him, ask him are you doing it right?
I am sure this experience will create wonderful customer experience for your counter part.
HAPPY SELLING!!!!!
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